Privacy Policy

1. Who We Are

Hanbet Pharmacy Ltd (“Hanbet Pharmacy”, “we”, “us”, or “our”) operates pharmacies in Zambia and this website at hanbetpharmacy.com. Our registered TPIN is 2003042574. We are regulated by the Zambia Medicines Regulatory Authority (ZAMRA).

2. Information We Collect

We may collect the following personal information:

• Contact form submissions: name, email address, phone number, and message content.
• Medicine search queries: search terms entered on the Find a Medicine page. These are not linked to any individual identity.
• Usage data: standard web server logs including IP address, browser type, and pages visited, collected automatically.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries submitted via the contact form.
• Provide medicine availability information across our branches.
• Improve the performance and usability of our website.
• Comply with applicable legal and regulatory requirements.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

This website uses the following third-party services:

• Contact Form: submissions are sent directly to our email server via our secure backend API. No third-party email services are involved.
• Google Maps: embedded maps on our Branches and Contact pages. Google's own privacy policy governs data collected through these embeds.
• WhatsApp (Meta): the WhatsApp button links to WhatsApp's messaging service. Any communication made through WhatsApp is governed by Meta's privacy policy.

5. Cookies

This website does not use tracking or advertising cookies. Basic session or functional cookies may be set by the browser or third-party embeds (e.g. Google Maps). You can control cookie settings in your browser preferences.

6. Data Retention

Contact form submissions are retained only as long as necessary to resolve your enquiry. We do not store medicine search queries against personal identifiers.

7. Your Rights

You have the right to request access to, correction of, or deletion of any personal information we hold about you. To exercise these rights, please contact us at hanbetpharmacy@gmail.com.

8. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions, please contact us at: hanbetpharmacy@gmail.com or call 0977 675 145.